Our goal is the highest possible first-call fix rate. We believe there is no more important performance measurement when it comes to keeping your stores operating. It is as simple as that. You can’t afford to wait for the initial arrival or the final fix, and we know that both are crucial to you. This is why our customers say McKinley Equipment is the most trusted name in retail store maintenance.
Retail Store Maintenance
One-Stop
16 common types of facility equipment serviced
Now
Same day 24/7 service with fast response times
Tracking
Unparalleled field service technology
Trust
A first-time fix rate above 80%
Our Service Team: Experts in Retail Facility Maintenance
Our service technician team is made up of quick thinking, problem solvers. They are trained on a wide variety of common equipment found in retail stores and facilities, providing you with a one-stop solution for many of your equipment needs in California and Nevada. When you need to outsource your store service, the McKinley team is your lifeline to keeping your stores operating.
Service Coverage: California & Nevada
We self-perform in California and Nevada while relying on a carefully managed subcontractor network for other states. This allows us to respond to even the most remote locations within hours of receiving the work order.
Connected Facility Maintenance Solutions for Faster Service
If you manage your stores or facilities through computerized maintenance management software systems (CMMS) like ServiceChannel, Verisae and Corrigo, we say “great, no problem!” McKinley Equipment is a connected provider with most common systems which allows your work order to load straight into our dispatch system for the fastest response.
How We Ensure Top-Quality Retail Maintenance Services
The difference is in how we operate once the work order has been handed off to us — after the email we receive or the work order delivered through your facility management system. We are vigilant about tracking each and every job, taking inventory of every asset we may ever touch and leveraging our iPad-based field service technology to keep us connected to every move in the field. This allows us to arrive on-time, capture key data so we can move even faster the next time, fix the problem and report with accuracy—faster, better and more reliably than anyone. The results?
- We confidently pledge to meet customer SLA requirements
- We immediately dispatch the best resource for the job
- We provide unparalleled tracking and reporting information about your assets
- We take the extra steps to deliver unparalleled first time fix rates
The Equipment We Service
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Air Curtains
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Automatic Sliding Doors
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Balers & Compactors
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Cooler & Freezer Doors
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Dock Levelers
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High Speed Doors
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Impact Doors
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Man Doors
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Overhead Doors
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Roll Up Doors
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Scissor Lifts
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Security Grilles
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Shopping Cart Conveyor
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Storefront Doors
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Vertical Conveyors
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Wheelchair Lifts
The Bottom Line: Fast and Reliable Retail Maintenance Services
You want it fixed fast, and you want to trust that it will get done right. With McKinley Equipment, you get trusted retail store maintenance backed by results. Everything we do — and the systems we invest in — deliver on this promise. That’s why we focus on improving our first-time fix rate as a key measurement of success.