The highest possible first call fix rate is our goal. We believe there is no more important performance measurement when it comes to keeping your stores operating. It is as simple as that. You can’t afford to wait for the initial arrival or the final fix. And we know that both are crucial to you. This is why our customers say McKinley Equipment is the most trusted name in retail store maintenance.
One-Stop
16 common types of facility equipment serviced
Now
Same day 24/7 service with fast response times
Tracking
Unparalleled field service technology
Trust
A first-time fix rate above 80%
Our service technician team is made up of quick thinking, problem solvers. They are trained on a wide variety of common equipment found in retail stores and facilities, providing you with a one-stop solution for many of your equipment needs in California and Nevada. When you need to outsource your store service, the McKinley team is your lifeline to keeping your stores operating.
We self-perform in California and Nevada while relying on a carefully managed subcontractor network for other states. This allows us to respond to even the most remote locations within hours of receiving the work order.
If you manage your stores or facilities through computerized maintenance management software systems (CMMS) like ServiceChannel, Verisae and Corrigo, we say “great, no problem!” McKinley Equipment is a connected provider with most common systems which allows your work order to load straight into our dispatch system for the fastest response.
The difference is in how we operate once the work order has been handed off to us — after the email we receive or the work order delivered through your facility management system. We are vigilant about tracking each and every job, taking inventory of every asset we may ever touch and leveraging our iPad-based field service technology to keep us connected to every move in the field. This allows us to arrive on-time, capture key data so we can move even faster the next time, fix the problem and report with accuracy—faster, better and more reliably than anyone. The results?
You want it fixed and you want it fixed fast. And you want to trust that it will get done right. So do we. Everything we do and the systems we invest in are to deliver on this. Which is why we focus on the ongoing improvement of our first-time fix rate as a key measurement of our success.
